Privacy Policy

Last updated: September 2026

Leeloo Living respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you browse our website, place an order, contact us, or join our mailing list.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us, including:

  • name
  • email address
  • billing information
  • shipping information
  • order details
  • messages or inquiries you send through our forms
  • newsletter signup information

We do not currently offer customer accounts or customer login. Orders are placed through guest checkout only.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • browser type
  • device information
  • pages visited
  • referring website
  • approximate location based on IP
  • website usage data
  • cookie and analytics information

This information helps us understand how visitors use the site, maintain security, and improve website performance.

3. How We Use Your Information

We may use personal information to:

  • process and fulfill orders
  • arrange shipping and delivery
  • communicate about your order
  • respond to questions or support requests
  • process refunds where applicable
  • send newsletters or marketing emails when you choose to subscribe
  • improve our website, products, and customer experience
  • prevent fraud or misuse
  • meet legal, tax, accounting, or regulatory obligations

4. Guest Checkout

Leeloo Living currently uses guest checkout only.

Customers are not required or permitted to create a customer account on the website.

Information provided during checkout is used to process the order, arrange payment and delivery, provide support, and maintain required transaction records.

5. Payments

Payments are currently processed through PayPal.

When you make a payment, your payment information is handled by PayPal according to its own privacy and security practices.

Leeloo Living does not directly store your full payment-card information.

6. Shipping and Delivery

We may share the information necessary to complete delivery with couriers, logistics providers, or fulfillment partners.

This may include your:

  • name
  • shipping address
  • phone number, if required for delivery
  • order or delivery details

Only information reasonably necessary for fulfillment and delivery is shared.

7. Email Marketing

If you choose to join the Leeloo Living mailing list, we may send you occasional emails about:

  • new arrivals
  • products
  • promotions
  • thoughtful finds
  • inspiration
  • brand updates

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing emails will not prevent us from sending transactional emails related to an order or support request.

8. Contact Forms and Inquiries

When you contact us through a form or by email, we may collect your name, email address, message, and any other information you choose to provide.

We use this information to respond to your inquiry and provide support.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • keep the website functioning
  • remember preferences
  • understand website traffic and usage
  • improve performance
  • support security and fraud prevention
  • measure marketing effectiveness where applicable

You may be able to control cookies through your browser settings or through a cookie-consent tool if available on the website.

10. Analytics and Third-Party Services

We may use third-party services to help operate and understand the website.

These may include services related to:

  • payments
  • analytics
  • email delivery
  • marketing
  • spam prevention
  • security
  • website hosting
  • shipping and fulfillment

These providers may process information according to their own privacy policies.

11. How We Share Information

We do not sell your personal information.

We may share information only when reasonably necessary with service providers that help us operate the website or fulfill orders, including payment processors, couriers, hosting providers, email services, security tools, and analytics providers.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or website.

12. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including:

  • completing and supporting orders
  • handling refunds or disputes
  • maintaining business and transaction records
  • meeting tax, accounting, or legal requirements
  • maintaining marketing preferences

Retention periods may vary depending on the type of information and applicable requirements.

13. International Visitors

Leeloo Living may serve customers in multiple countries.

Because our website and service providers may operate internationally, your information may be processed or stored outside your country of residence.

Where required, we take reasonable steps to work with service providers that use appropriate safeguards for personal information.

14. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to:

  • request access to information we hold about you
  • request correction of inaccurate information
  • request deletion of certain information
  • object to or restrict certain processing
  • withdraw marketing consent
  • request information about how your data is used

These rights may be subject to legal exceptions and record-keeping requirements.

To make a privacy request, contact us at cs@leelooliving.com.

15. Children’s Privacy

Leeloo Living is not intended for children to make purchases independently.

Customers placing orders must be at least 18 years old, or the age of legal majority in their location, unless a parent or legal guardian is involved.

We do not knowingly collect personal information from children for the purpose of creating customer accounts, because customer accounts are not offered.

16. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no website, payment system, or method of electronic transmission can be guaranteed to be completely secure.

17. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, or legal requirements change.

The latest version will be published on this page with an updated revision date.

19. Contact Us

For privacy questions or requests, contact:

Leeloo Living
Email: cs@leelooliving.com