Terms of Service
Last updated: September 2026
Welcome to Leeloo Living. These Terms of Service explain the rules that apply when you visit our website, place an order, or use our services.
By using this website, you agree to these terms.
1. About Leeloo Living
Leeloo Living is a lifestyle brand offering thoughtfully selected products for intentional everyday living.
Throughout these Terms, “Leeloo Living,” “we,” “us,” and “our” refer to the Leeloo Living website and its services.
2. Using Our Website
You may use this website for personal and lawful purposes.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information, or use our content for unauthorized commercial purposes.
We may restrict or suspend access if we reasonably believe the website is being misused.
3. Products
We do our best to provide accurate product descriptions, images, colors, dimensions, and other information.
Actual colors or appearance may vary slightly depending on screen settings, lighting, materials, or natural product variation.
Product availability may change without notice.
4. Prices and Currency
Prices are displayed in USD ($) unless otherwise stated.
We may update prices, promotions, or product information at any time.
If an obvious pricing or listing error occurs, we may cancel the affected order and refund any payment already received.
5. Orders
Submitting an order does not automatically mean it has been accepted.
An order is considered accepted once payment has been successfully processed and the order is confirmed for fulfillment.
We may cancel or decline an order because of product availability, payment issues, incorrect information, suspected fraud, shipping restrictions, or other reasonable circumstances.
If a paid order is canceled, the appropriate refund will be issued.
6. Guest Checkout
Customers may place orders without creating an account.
You are responsible for providing accurate billing, contact, and shipping details.
Please review your information carefully before completing checkout.
7. Payment
Payments are currently accepted through PayPal.
Payments are processed by third-party payment providers. Leeloo Living does not directly store full payment-card information.
Your use of PayPal may also be subject to PayPal’s own terms and policies.
8. Shipping
We ship to selected international destinations using available courier services.
Shipping carriers may vary depending on destination and availability.
Estimated processing and delivery times are provided for guidance only and may vary.
Please review our Shipping Policy for more information.
9. Customs, Duties, and Import Charges
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are not included in the product or shipping price unless specifically stated at checkout and are the responsibility of the recipient.
10. Returns and Refunds
Returns, refunds, and final-sale conditions are explained in our Returns & Refunds Policy.
Where local consumer protection laws provide additional rights, those rights will continue to apply.
11. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at cs@leelooliving.com.
We may request photos or other information to help us review the issue.
Approved claims may be eligible for a refund or replacement.
12. Sale and Clearance Items
Sale and clearance items are considered final sale, except where required by applicable law.
13. Digital Products
Leeloo Living may offer digital products in the future.
Digital products may be non-refundable once downloaded, accessed, or delivered, except where required by applicable law or where the product is defective.
Specific terms may be shown on the relevant product page.
14. Intellectual Property
Unless otherwise stated, the content on Leeloo Living, including branding, text, graphics, photographs, layouts, product descriptions, and original designs, belongs to Leeloo Living or is used with permission.
You may not reproduce, distribute, modify, resell, or commercially use our content without written permission.
15. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, privacy practices, or services provided by third-party websites.
16. Website Availability
We aim to keep the website available and functioning properly, but uninterrupted or error-free access cannot be guaranteed.
We may update, maintain, change, or temporarily suspend parts of the website when needed.
17. Limitation of Liability
To the extent permitted by applicable law, Leeloo Living will not be responsible for indirect, incidental, or consequential losses arising from the use of the website, services, or products.
Nothing in these Terms is intended to limit consumer rights that cannot legally be excluded.
18. Privacy
Your personal information is handled according to our Privacy Policy.
19. Email Communications
If you choose to join our mailing list, you may receive occasional emails about Leeloo Living, including new arrivals, offers, inspiration, and updates.
You may unsubscribe at any time using the unsubscribe link included in our emails.
20. Age Requirement
You must be at least 18 years old, or the age of legal majority in your location, to place an order.
If you are below that age, you may use the website only with the involvement of a parent or legal guardian.
21. Changes to These Terms
We may update these Terms when our products, services, website, or legal requirements change.
The latest version will always be published on this page.
22. Contact
For questions about these Terms, contact:
Leeloo Living
Email: cs@leelooliving.com
Shipping Policy
Last updated: September 2026
We want your Leeloo Living order to reach you safely and as smoothly as possible.
Processing Time
Orders are generally processed within 2–5 business days.
Processing times may be longer during holidays, promotions, product launches, or high-order periods.
Delivery Time
Estimated delivery is typically 5–20 business days after dispatch, depending on the destination, courier, customs processing, and local delivery conditions.
Delivery times are estimates only and are not guaranteed.
Shipping Destinations
Leeloo Living ships to selected international destinations.
Available destinations may change over time depending on courier availability, shipping restrictions, and service coverage.
If shipping is not available to your location, this will normally be shown during checkout.
Shipping Carriers
We use available courier services based on destination, cost, and delivery availability.
The specific courier may vary from order to order.
Shipping Costs
Shipping fees, when applicable, will be shown during checkout before payment is completed.
Customs and Import Charges
International orders may be subject to customs duties, taxes, or import fees charged by the destination country.
These charges are not included in the order total unless specifically stated at checkout.
Any customs or import charges are the responsibility of the recipient.
Incorrect Shipping Information
Please make sure your shipping details are complete and accurate before placing your order.
Leeloo Living is not responsible for delays or failed delivery caused by incorrect or incomplete information provided at checkout.
Delivery Delays
Courier delays, customs processing, weather events, local disruptions, or other circumstances outside our control may affect delivery times.
We appreciate your patience when these situations occur.
Lost or Undelivered Orders
If your order appears significantly delayed or has not arrived within a reasonable period, contact us at cs@leelooliving.com so we can review the situation.
Returns & Refunds Policy
Last updated: September 2026
We want you to feel comfortable shopping with Leeloo Living.
Return Window
Eligible items may be returned within 14 days of delivery.
To qualify for a return, the item must generally be unused, unworn, unwashed, and returned in its original condition and packaging where applicable.
Non-Returnable Items
For hygiene, safety, or digital-delivery reasons, some items may not be eligible for return, including:
- opened or used hygiene-sensitive items
- worn, washed, or damaged items
- digital products that have already been downloaded or accessed
- gift cards, if offered
- sale or clearance items marked final sale
Where applicable consumer law provides additional rights, those rights will still apply.
Sale and Clearance Items
Sale and clearance items are final sale unless required otherwise by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at cs@leelooliving.com as soon as possible.
Please include your order details and, when helpful, photos of the item and packaging.
Approved claims may receive a refund or replacement.
Return Shipping
For standard returns, the customer is generally responsible for return shipping costs.
If an item is damaged, defective, or incorrect, Leeloo Living may cover or reimburse reasonable return shipping where applicable.
Refunds
Approved refunds will be returned through the original PayPal payment method.
Processing times may vary depending on PayPal or your financial institution.
Digital Products
Digital products may be non-refundable once downloaded, accessed, or delivered, except where required by applicable law or where the digital product is defective.
How to Request a Return or Refund
Contact us at:
Please include:
- your name
- order number
- item involved
- reason for the request
- photos, if the item is damaged, defective, or incorrect
We’ll review the request and provide the next steps.